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Wednesday, June 12, 2013

HCL Walk-in For Freshers (2013 Passed Outs) On 16th,17th June 2013 .








Job Position Details
Company Name:HCL.
Qualification:B. Tech,BCA,B.Sc(CS/IT/Mathematics/Statistics).
Experience:Freshers (2013 Passed Outs)
Job Location:Chennai.
Venue Location:Noida.
Walk-in Dates:16th,17th June 2013.
Walk-in Time: 8 AM.
Job Descriptions:
HCL Walk-in For Freshers (2013 Passed Outs) On  16th,17th June 2013 .

  • Provide hardware / software / network problem diagnosis resolutionviaemail/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customers end users
  • Identify, evaluate and prioritize customer problems and escalations
  • Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions
  • Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g.word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software &basic network connectivity problems within SLA (If any)
  • Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's
  • Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
  • Administer and provide User account provisioning & activities
  • Assign work orders / incidents to appropriate support teams and follow up until closure.
  • Route problems to internal 2nd and 3rd level IT support staff
  • Escalate complex problem to appropriate support specialists
  • Routine maintenance updates with other IT staff and business units
  • Initiates,Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
  • Participate in on-going training and departmental development
  • Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support

Requirement Skills:
  • Excellent communication and conversation skills (Verbal and Written)
  • Good documentation skills
  • Good working knowledge of MS OFFICE
  • Should have good customer handling skills
  • Able to handle unforeseen situations
  • High level of acceptance
  • Can drive HCLs value and its methodology

Technical Skills / Experience/Certification requirements :
  • Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone
  • Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must
  • Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared
  • Ability to learn new information quickly and the willingness to do so at all times
  • Ability to work flexible hours from time to time to cover for other staff
  • Should have understanding of IT Environment and ready to learn new processes and technologies
  • Customer Focus
  • Teamwork
  • Technical Expertise
  • Interpersonal Effectiveness
  • Concern for Order and Quality
  • Knowledge of basic Networking and other technologies
  • Fundamental ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred
  • Good to have basic understanding of Client Server Architecture, OS
  • CCNA/MCP/MSCAPreferred
Education requirements :
  1. B.Tech (CS/IT/EEE/ECE/E&I) , BCA/ B.Sc. - (CS / IT / Mathematics / Statistics)
  2. 60% throughout in academics
  3. No current backlogs
  4. 2013 Pass Out only
Terms & Conditions :
  1. Willing to sign Service agreement (As applicable)
  2. Willing to relocate, if required
  3. Willing to work in 24*7 environment
  4. CTC of 1.8 L

Venue:
Noida Institute Of Engineering And technology 
19Knowldge Park II,Institutational Area II,
Greater Noida,Uttar Pradesh.