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Monday, January 13, 2014

Job Opening For Freshers & Experienced In NCR As IT Helpdesk Analyst (Apply Online)


Job Position Details:
Company Name:NCR.
Job Role: IT Helpdesk Analyst.
Qualification: Any degree/Diploma
Experience:Freshers/Exp.
Job Location:Mumbai.
Job Descriptions:
Job Opening For Freshers & Experienced In NCR As IT Helpdesk Analyst (Apply Online)


  • This job role requires candidates to provide IT support on inbound calls, web tickets and chat.
  • Provide information on IT processes, general how-to queries and known outages.
  • Help Desk Analyst must analyze the symptoms, determine the root cause, review Knowledge Base instructions, provide resolution and document the relevant details.
  • Escalate to appropriate Level 2 team when needed and monitor progress on critical priority tickets.


Candidate Profile:

  • Candidate should possess HSC /Diploma /Any Graduate from a recognised university 
  • Should have Minimum six months experience in a technical support role
  • Should have excellent communication skills.
  • Should have Customer service skills (persuasion, empathy, helpfulness & positive attitude)
  • Good working knowledge of Windows, MS Office & internet technologies. Basic networking concepts, troubleshooting LAN/remote access problems.


How to Apply: Click here