TO GET : DAILY Software Job Updates:(Enter YOUR EMAIL)


TO GET : DAILY Software Job Updates:(Enter YOUR EMAIL)


SEARCH-YOUR-JOB

Friday, April 18, 2014

RedHat Fresher Jobs as Technical Support Engineering Internship

RedHat Fresher Jobs as Technical Support Engineering Internship






Job Position Details:
Company Name: RedHat .
Job Role: Technical Support Engineering Internship
Experience : Freshers
Job Location : Pune
Qualification: B.E. or B.Tech (CS or IT), MCA, MCM, BSc, or BCA

Job Description :

Primary job responsibilities :
  • Perform basic investigation and troubleshooting of Red Hat enterprise application server suite and additional layered products to find resolutions for technical issues
  • Gather information for each bug and provide analysis to fully understand the issue
  • Propose and discuss fixes or workarounds and provide advice to educate customers
  • Collaborate with engineering, product management, and support management teams to prioritize customer requests
  • Incorporate your findings to Red Hat's knowledge base
  • Support Red Hat's global customers on technical issues through phone, chat, or remote access tools during the customer's business hours
  • Collaborate with senior technical engineers
Required skills :
  • Basic understanding of Linux and open source
  • Candidates must have graduated within the last two years with B.E. or B.Tech (CS or IT), MCA, MCM, BSc, or BCA and 60% marks in their final year
  • Red Hat Certified Engineer is preferred
  • Knowledge of networking and UNIX-like services and concepts
  • Excellent English communication skills, both written and verbal
  • Self-motivated and directed, with a high attention to detail
  • Willingness to work in shifts and handle phone calls and live chat sessions
  • Candidates who have completed a college project using Linux or currently contributing to open source projects are preferred


How to apply :

Click here