TO GET : DAILY Software Job Updates:(Enter YOUR EMAIL)


TO GET : DAILY Software Job Updates:(Enter YOUR EMAIL)


SEARCH-YOUR-JOB

Sunday, June 29, 2014

CGI jobs for FRESHER'S / EXP'D (0.6 - 3 Years) / Role: Associate System Engineer.







Job Position Details:
Company Name: CGI .
Job Role: Associate System Engineer.
Qualification: Any degree/BE/B.Tech/MCA/Bsc/BCA/Msc
Experience: 0.6 - 3 Years.
Job Location: Bangalore/Chennai.

Job Description:
  • Respond to requests for technical assistance, research reported incidents using available information resources
  • The primary role is to diagnose, troubleshoot and resolve incidents or service requests reported by the Client (via call, email, chat or through a web portal).
  • Appropriate use of available tools (remote takeover, knowledge base, ticketing tool, communication tools) / Diagnose and resolve technical hardware and software issues
  • Log all service desk contacts within the incident management tool
  • Document all troubleshooting steps and resolution activities within the incident management tool / Follow standard help desk procedures
  • Assign non-resolved incidents or service requests to the appropriate support team
  • Proper assignment of tickets (ticket coding and ?assign to' groups)
  • Ticket Follow-Up: Daily monitoring and action of individual queues
  • Identify and escalate incidents requiring urgent attention and action
  • Stay current with system information, changes and updates
  • Adherence to schedule / compliance for attendance
  • May be entrusted with additional tasks to handle complex, escalated tickets, data analysis, technical document reviews depending on their performance.
  • Compliance for CGI IS/IT Policy and well as CGI Code of Ethics
  • Should be able to work in 24*7 shift rotation environment. At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 68,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

How to apply : Click Here