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Friday, July 04, 2014

EMC Jobs For Freshers| Role: Technical Support Engineer | Salary : INR 3.9 Lakh







Job Position Details:
Company Name: EMC.
Job Role:Technical Support Engineer.
Qualification: BCA, BCM, B.Sc.
Experience:Freshers.
Job Location:Bangalore.
Walk-in Date:5th July 2014.
Walk-in Time:9 AM - 4 PM.

Job Description:
EMC Job Opening For Freshers As Technical Support Engineer (Apply Online)
  • In the role you are expected to leverage technical expertise (taught by a learning team which is considered amongst the best in the world) to solve customer issues.Customer issues may be received by Support Centers through automated dials, voice initiated technical calls from EMC Customers, Customer Engineers, or remote maintenance calls and Web Support Calls.
  • You are expected to provide problem determination and resolution for customer issues, proactively recommend revisions to current procedures to improve customer satisfaction. A difficult problem? Just engage or escalate to more senior colleagues to help resolve complex issues.
  • You will be expected to solve complex technical issues through standard operating & diagnostic processes using the combination of technical knowledge & analytical capabilities
  • It's possible that the issues impacting the customer could be mission critical, and a speedy resolution is much appreciated. Effective communication with internal & external stakeholders is a key success criterion in the role. Fortunately, not all problems need to be solved from ground zero. There is a database of searchable content on problem resolution, and you are expected to contribute to the centralized problem identification & resolution database.
  • In critical & complex cases, you may assist in problem recreation & failure analysis of system level issues, using a variety of test equipment, diagnostic tools &techniques. During your analysis, found something important / useful? Share the experience with Field Technical Specialists, Account Managers, Sales and other EMC co-workers.
  • You will also monitor and track service calls, provide call status updates at regular intervals and communicate status to customers using appropriate tools.
  • As a 24X7X365 organization, shift work, holidays and on-call responsibilities may be required.

Requirements:

  • Excellent Communication skills
  • Analytical & problem solving skills
  • Technology Orientation
  • Ability to work in a high-pressure environment.
  • Working in Global Shifts.

Selection Process:

  • Group Discussion,
  • Online Aptitude test,
  • Technical tests,
  • Interviews.

Compensation & Benefits:

  • INR 3.9 Lakh (includes insurance, transport & other benefits) + Shift Allowance
  • World class employee benefits in terms of Insurance, Transport, etc.

Venue:
Jain College – JGI Knowledge Campus,
Jayanagar 9th Block,
Bangalore – 560069.

Click Here For Registration