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Tuesday, June 24, 2014

HCL Walk-in For Freshers On 26th June 2014.

HCL Walk-in For Freshers On 26th June 2014.






Job Position Details:
Company Name: HCL Technologies.
Qualification:BE, B.Tech, Any Graduate, MBA, PGDM
Experience:Freshers
Job Location: Noida.
Walk-in Date:26th June 2014.
Walk-in Time: 9 AM.
Job Description:
HCL Walk-in For Freshers On 26th June 2014.


  • Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions

  • Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g. word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software & basic network connectivity problems within SLA (If any)
  • Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's
  • Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
  • Administer and provide User account provisioning & activitiesAssign work orders / incidents to appropriate support teams and follow up until closure.
  • Route problems to internal 2nd and 3rd level IT support staff
  • Escalate complex problem to appropriate support specialists
  • Routine maintenance updates with other IT staff and business units
  • Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
  • Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customers end users
  • Identify, evaluate and prioritize customer problems and escalations
  • Participate in on-going training and departmental development
  • Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support.


Venue:
Maharana Pratap Engineering College,
Kothi Mandhana, Near IIT Kanpur,
Kanpur