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Wednesday, October 15, 2014

HP Job openings for freshers as network operations engineer

Job Position Details:
Company Name:HP
Job Role:network operations engineer
Job Code : 1299119
Experience:0 - 3 years
Job Location:Bangalore.
Qualification: B.E,B.Tech ,MCA

Job Description:
  • Receive calls from Customers        
  • Understand and record customer  issues
  • Validate issues for genuineness & assign severity
  • Log the tickets for valid issues
  • Run initial troubleshooting
  • Capture root cause if issue got resolved
  • Escalate tickets as required if troubleshooting steps do not resolve the issue
  • Coordinate between customers, Client Services team, Operations team and Engineering for fast, clear and satisfactory resolution of the customer issues.
  • Provide feedback to process team (HP Enabling Services) to contribute to the process improvement
How to apply : Click Here