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Monday, January 23, 2017

Infosys Hiring For Process Specialist Apply Online








Job Position Details:
Company Name  :IBPO.
Job Role              :Process Specialist
Experience          :2 To 5 years.
Job Location      :Bangalore.
Qualification      :BE/B.Tech .

Job Description:
  • Executes transactions as per prescribed guidelines and timelines and follows all predefined procedures to meet SLA target and to ensure that the performance parameters are met. 
  • SLA Compliance: Executes transactions as per prescribed guidelines and timelines such as verifying documents, processing bills, analysis of dat a, responding to complaints/queries on mail, interacting with vendors for order management depending on the process 
  • Process Compliance: Executes client transactions i.e. attends to the transactions, verifies basic information, and closes customer query /issue as per defined SOP/ parameters prescribed; Ensures appropriate documentation of the upshot from the last transaction on the clients account 
  • Customer Interaction: Resolves individual cases that need re-work to ensure high C-Sat / NPS score fr om the end user. 
  • Process Reengineering: Delivers on the new process / approach to meet client / internal goals.
Click Here To Apply Online