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Wednesday, January 18, 2017

Vodafone Hiring For Freshers and Experienced Junior Executive Apply Online

Job Position Details:
Company Name  :Vodafone
Job Role      :Junior Executive
Experience    :0 To 1Years.
Job Location  :Ahmedabad
Qualification :Any Graduate

Job Description:
  • This position is responsible for ensuring customer loyalty and rebuild trust in Vodafone Services.
  • This position is responsible to identify reasons for customer dissatisfaction and perform analysis on case basis as per predefined guidelines.
  • Establish hygiene / process issue and prepare talk off with the customer accordingly for both open and close service requests / complaints.
  • This position is responsible to provide end to end complete resolution to customer concerns.
  • To provide resolutions on the nature of the request/complaint, status of the customer’s account applying business rules.
  • This position is responsible to close loop with the customer and post providing the customer necessary resolution and initiate re polling to identify efficiency.
  • All customer interactions to be handled within defined timelines
  • To be able to handle customer interactions while maintaining the set quality standards defined by Vodafone
  • To be aware of the latest products launched as well as the recent change in processes in order to communicate correct information to the customer
  • To be able to provide customized solutions to each customers concern and address his issues completely and correctly so as to ensure no repeats
  • To be able to speak to an irate customer with sense of ownership and convert customer complaints into customer delight and thereby ensuring customer loyalty
  • To be able to retain a customer who has decided to leave Vodafone primarily using communication skills
Requirement Skills:
Customer Service
NPS Survey.
Knowledge of Excel.
Knowledge of  NPS tools

Click Here To Apply Online