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Thursday, February 09, 2017

Amazon Walk-in For Freshers and Experienced As Customer Service Associate From 13th February - 18th February

Job Position Details:
Company Name  :Amazon
Job Role      :Customer Service Associate
Experience    :0 To 5 years
Job Location  :Coimbatore
Qualification :Any Graduate.

Job Description:
  • Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply.
  • Excellent communication skills (written and verbal)
  • Ability to communicate correctly and clearly with all customers
  • Excellent documentation skills
  • Good comprehension skills ability to clearly understand and state the issues customers present
  • Ability to concentrate follow customers issues without distraction to resolution
  • Good composition skills ability to compose a grammatically correct, concise, and accurate written response
  • Work successfully in a team environment as well as independently.
Computer Knowledge/Skills:
  1. Ability to use a desktop computer system
  2. Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
  3. Excellent typing skills
  4. Demonstrates understanding of the Internet, website, and competitor websites
  5. Demonstrates an ability to successfully navigate websites
  6. Demonstrates a proficient knowledge of email applications
  7. Demonstrates an ability to learn in various media
  8. Ability to successfully adapt to changes in the work environment
Customer Focus:
  1. Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
  2. Ability to empathize with and prioritize customer needs
  3. Demonstrates interpersonal skills with a diverse customer base
  4. Demonstrates conflict resolution, negotiation, and de-escalation skills
  5. Demonstrates ownership to resolve challenging customer issues, escalating when necessary
  6. Ability to determine customer needs and provide appropriate solutions
  7. Maintain regular and reliable attendance, including the daily schedule as assigned
  8. Flexible with the working schedule; may be expected to work weekends, holidays and events
  9. Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
Problem Solving Skills:
  1. Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
  2. Ability to approach problems logically and rationally
  3. Action oriented and self-disciplined
  4. Organized and detail-oriented
  5. Ability to quickly and effectively prioritize work time in various departments to meet business need
  6. Ability to maintain composure in highly escalated situations
  7. Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service
Mandatory Documents To Carry:
  1. Resume, 
  2. passport size photograph 
  3. Original Govt ID proof
Walk-in Date:13th February - 18th February
Walk-In Time:10:00 am to 3:00 pm

Amazon Development Centre India Pvt. Ltd.,
Tower A/ 3rd Floor,
India Land Tech Park Pvt. Ltd.,
CHIL SEZ Area, Keeranatham Main Road,
Coimbatore 641035
Landmark: Cafe Coffee Day