Capgemimi Hiring For Desktop Technical L2 Support (Apply Online)

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Job Position Details
Company Name  :Capgemimi
Job Role             :Desktop Technical L2 Support
Experience         :2 - 7 years
Job Location      :Mumbai/Bangalore
Qualification     :BE/B.Tech/ME/M.Tech,MCA, MSc IT

Job Descriptions:

1. Candidate should be a Graduate -in IT (preferably) with additional technical certifications in relevant area.
2. Excellent interpersonal and (assertive) communication skills (both Verbal and Written)
3. Client focused in the delivery of service, with good client facing skills
4. Must have an analytical and methodical approach to problem solving
5. Must be self-driven, objective and have the ability to use initiative and tenacity to resolve issues
6. Should be able to work well within a team environment
7. Adapt upcoming technologies as per trend
8. Delivering the technical tasks within defined timescales and to standards agreed in relevant Service Level
9. Continually seeks improvement upon solutions and gets to the "next level"
10. Focuses on each individual component of an assigned task or project to ensure that no part is left unattended
11. Proactively anticipates Client reaction/impact and prepares accordingly
12. Demonstrates understanding of situation and is able to focus energies on different ways to provide/present a solution
13. Applies solid organization skills to the design and delivery of accurate and timely research, presentations and other work products
14. Represents ideas and thoughts in a clear focused manner using effective verbal and non-verbal communication techniques in both formal and informal settings
15. Listens and asks perceptive questions that ensure understanding of core issues and messages
16. Presents ideas, results, issues and recommendations to groups using appropriate tools
17. Development of the Standard Operating Environment (SOE) for desktop and Servers platform
18. Own & maintain the SOEs, Identification and analysis of Patches
19. Identifying the impact of technical changes to or affecting the SOE to an operational level
20. Provide 3rd line support to client support teams for the SOE when required Skills: MDT (Microsoft Deployment Toolkit) 2012/2013, SCCM 2007/2012 OSD.
21. Desktop/Server Deployment Experience and/or SCCM experience, Imaging tools like Sysprep, WINPE.
22. Experience on unattended installations - Zero touch or Lite touch images
23. Experience of the development of standard O/S builds for Desktop or Server, Troubleshooting Knowledge of Desktop O/Ss - Windows 7/8.1/10
24. Hardware Familiarity (Desktop, Server) and Scripting (VB, WMI, Command Line, Power shall)
25. Should have the ability to use own initiative and tenacity to achieve deadlines and resolve issues as per agreed SLAs.
26. Analytical and methodical approach to problem solving
27. Effective communication skills in both verbal and written English
28. Good organizational, interpersonal and documentation skills
29. Very Client focused with regards to service delivery, Self-driven and able to work by yourself or within a team
30. Good troubleshooting skills (the ability to think logically through a problem)
31. Ability to priorities Desired Skills: Symantec Norton Ghost Enterprise, Symantec Ghost Solution Suite, Microsoft ADS/APF (Server Provisioning),MCSE/MCP Certification in Windows 2003, 2008, 2012
32. An understanding of Software Deployment and Remote Support Tools,
33. Experience in Active Directory, DHCP, WDS and Group Policy An understanding of Remedy/EARS or any such tool

Primary Skills:

1. Desktop Technical Support
2. L2 Support

Secondary Skills (Nice to have)

1. OSD
2. Windows

Click Here To Apply Online