Job Position Details
Company Name :Capgemimi
Job Role :Desktop Technical L2 Support
Experience :2 - 7 years
Job Location :Mumbai/Bangalore
Qualification :BE/B.Tech/ME/M.Tech,MCA, MSc IT
Job Descriptions:
- Candidate should be a Graduate -in IT (preferably) with additional technical certifications in relevant area.
- Excellent interpersonal and (assertive) communication skills (both Verbal and Written)
- Client focused in the delivery of service, with good client facing skills
- Must have an analytical and methodical approach to problem solving
- Must be self-driven, objective and have the ability to use initiative and tenacity to resolve issues
- Should be able to work well within a team environment
- Adapt upcoming technologies as per trend
- Delivering the technical tasks within defined timescales and to standards agreed in relevant Service Level
- Continually seeks improvement upon solutions and gets to the "next level"
- Focuses on each individual component of an assigned task or project to ensure that no part is left unattended
- Proactively anticipates Client reaction/impact and prepares accordingly
- Demonstrates understanding of situation and is able to focus energies on different ways to provide/present a solution
- Applies solid organization skills to the design and delivery of accurate and timely research, presentations and other work products
- Represents ideas and thoughts in a clear focused manner using effective verbal and non-verbal communication techniques in both formal and informal settings
- Listens and asks perceptive questions that ensure understanding of core issues and messages
- Presents ideas, results, issues and recommendations to groups using appropriate tools
- Development of the Standard Operating Environment (SOE) for desktop and Servers platform
- Own & maintain the SOEs, Identification and analysis of Patches
- Identifying the impact of technical changes to or affecting the SOE to an operational level
- Provide 3rd line support to client support teams for the SOE when required Skills: MDT (Microsoft Deployment Toolkit) 2012/2013, SCCM 2007/2012 OSD.
- Desktop/Server Deployment Experience and/or SCCM experience, Imaging tools like Sysprep, WINPE.
- Experience on unattended installations - Zero touch or Lite touch images
- Experience of the development of standard O/S builds for Desktop or Server, Troubleshooting Knowledge of Desktop O/Ss - Windows 7/8.1/10
- Hardware Familiarity (Desktop, Server) and Scripting (VB, WMI, Command Line, Power shall)
- Should have the ability to use own initiative and tenacity to achieve deadlines and resolve issues as per agreed SLAs.
- Analytical and methodical approach to problem solving
- Effective communication skills in both verbal and written English
- Good organizational, interpersonal and documentation skills
- Very Client focused with regards to service delivery, Self-driven and able to work by yourself or within a team
- Good troubleshooting skills (the ability to think logically through a problem)
- Ability to priorities Desired Skills: Symantec Norton Ghost Enterprise, Symantec Ghost Solution Suite, Microsoft ADS/APF (Server Provisioning),MCSE/MCP Certification in Windows 2003, 2008, 2012
- An understanding of Software Deployment and Remote Support Tools,
- Experience in Active Directory, DHCP, WDS and Group Policy An understanding of Remedy/EARS or any such tool
- Desktop Technical Support
- L2 Support
- OSD
- Windows