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Monday, February 06, 2017

Dell International Services Walk-in For Freshers and Experienced As Associate/Senior Associate-((NonTechnical) From 7th February - 28th February



Job Position Details:
Company Name  :Dell International Services India Private Limited
Job Role             :Associate/Senior Associate -(NonTechnical)
Experience         :0 To 5 Years
Job Location      :Hyderabad
Qualification     :Any Graduate.

Job Description:
  • Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat, online, social media and phone. Facilitates customer order fulfillment.
  • Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions. Provides direct product/service advice and guidance to customers.
  • Identifies, researches and provides input on unique or recurring customer problems.
  • Remains knowledgeable of Dells product line, current industry products and technologies.
  • Focuses on delivering a positive customer experience according to Dell standards.
  • Identify customer needs / requirements and recommend solutions
  • Reviews and distributes pertinent cross-functional information.
  • Escalates more complex customer technical issues to senior level support.
  • Fields inbound contacts (voice/email, etc.) for both internal and external customers.
  • Responsible for pre-sales and/or post-sales service to customers.
Candidate Profile:
  • Should be open to work in rotational / night shifts in a 24 by 7 environment.
  • Should have an excellent communication skills.
  • Both side transport facility available.
  • Any Graduate with at least 6 months of calling experience or 12 months of Non-BPO/ Domestic Calling experience.
  • Any Undergraduate with at least 12 months/maximum 30 months of international calling experience can apply.

Walk-in Date:7th February - 28th February
Walk-In Time:11:00 am to 2:00 pm

Venue:
Dell International Services
Hitech city