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Tuesday, March 14, 2017

Dell Walk-in For Freshers And Experienced As Customer Care From 14th March to 17th March, 2017


Job Position Details
Company Name  :Dell
Job Role             :Customer Care .
Experience         :0 To 5 years.
Job Location      :Hyderabad.
Qualification     :Any Graduate.

Job Descriptions:
  • Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat, online, social media and phone. Facilitates customer order fulfillment.
  • Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions. Provides direct product/service advice and guidance to customers.
  • Identifies, researches and provides input on unique or recurring customer problems.
  • Remains knowledgeable of Dells product line, current industry products and technologies.
  • Focuses on delivering a positive customer experience according to Dell standards.
  • Identify customer needs / requirements and recommend solutions
  • Reviews and distributes pertinent cross-functional information.
  • Escalates more complex customer technical issues to senior level support.
  • Fields inbound contacts (voice/email, etc.) for both internal and external customers.
  • Responsible for pre-sales and/or post-sales service to customers.
Requirement Skills:
  1. Should be open to work in rotational / night shifts in a 24 by 7 environment.
  2. Should have an excellent communication skills.
  3. Both side transport facility available.
Educational Qualifications:
  1. Any Graduate with at least 6 months of calling experience or 12 months of Non-BPO/ Domestic Calling experience.
  2. Any Undergraduate with at least 12 months/maximum 30 months of international calling experience can apply.
Mandatory Documents To Carry:
  1. 2 copies of resume
  2. 1 passport size
  3. Govt. ID proof
Walk-in Date: 14th March  to 17th March, 2017
Walk-in Time: 11:00 am to 2:00 pm

Venue:
Dell International Services
Hitech city
Hyderabad