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Tuesday, March 28, 2017

Genpact Walk-in For Freshers And Experienced (Multiple Positions) On 28th and 29th March 2017


Job Position Details
Company Name  :Genpact.
Job Role             :Voice Process
Experience         :0 To 4 years.mnc
Job Location      :Gurgaon.
Qualification     :BA,BBA,B.COM,B.SC,B.TECH,BCA,Undergrad,Dropout.


Job Descriptions:
Semi-tech support Process :
  1. Understand the customer's query and provide assistance by logging service tickets thereby ensuring timely resolution
  2. View Information from various applications and update the records accurately Meet process target standards with high Fatal error accuracy and Overall Accuracy 
Collections
  1. Outbound calling process for locating Customers for Collection purposes
  2. Empathy/ Understanding/ Concern towards customers
  3. Its a B2C collections , with lucrative incentives.
  4. Review accounts and call on delinquent customers.
  5. Receive phone calls to collect / resolve delinquent customer queries.
Customer Service
  1. Responsible for taking inbound calls
  2. Responsible to provide Best in class customer service
  3. Understand the queries of the customer and provide appropriate solutions.
Requirement Skills:
  1. Candidate (both freshers and experienced) with excellent communication skills require.
  2. Candidate should be able to handle the pressure.
  3. Experience in International Voice would be an added advantage
  4. Candidate should be time flexible.
Mandatory Documents To Carry:
  1. 1 Hard copy of your updated resume.
  2. 1 Recent passport size photograph.
  3. 1 Pen.
  4. Candidates must carry their Identity cards.
  5. Experienced candidates are requested to carry their last three months salary slips.
Walk-in Date:28th and 29th March 2017
Walk-in Time: 11am to 02:00 Pm

Venue:
Genpact Stellar building 7th floor,
Sec - 135 , Noida
Nearest Metro Station : Botanical Garden ( Take " City Life" shuttle)

Contact Information:
Contact Person :Smriti .
Contact Number:8826788802