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Saturday, March 25, 2017

Thomson Reuters Walk-in For Product Support Analyst On 27th March 2017


Job Position Details
Company Name  :Thomson Reuters International Services Pvt Ltd .
Job Role             :Product Support Analyst.
Experience         :1 To 2 years.
Job Location      :Hyderabad.
Qualification     :B.E/B.Tech.

Job Descriptions:
  1. Answer technical questions, troubleshoot, and resolve inquiries from customers regarding IP products within the global Service Level Agreements (SLAs).
  2. Inform and educate customers and prospective customers about IP products and polices.
  3. Proactively recognize and report on trends leading to recurring technical problems. Escalate and report known tech support issues according to established procedures.
  4. Clearly and thoroughly log all customer and incident data in the case management system.
  5. Conduct technical research, test new products, and provide input on bugs, enhancements, especially in product design.
  6. Communicate to and collaborate with various IP stakeholders regarding technical product issues.
  7. Recommend and contribute to workflow, system, process, and procedure improvements within position, team, and department.
  8. Take ownership of all customer interactions and utilize appropriate follow-through.
  9. Provide timely feedback to external and internal customers via phone, e-mail, or other form of communication.
  10. Maintain an acceptable ratio of aged cases, initiating follow up as needed.

Secondary Responsibilities :
  1. Attend staff and global support meetings, reporting on activities.
  2. Act as a point person and monitors problem accounts in conjunction with the Manager. Train and support newer members of the CTS team.
  3. Initiate and complete projects that have an impact on CTS systems, marketing and on the customer and staff bases and workflow.
  4. Further develop technical aptitude and customer service knowledge, skills, and abilities as required by the needs of the business
  5. Take responsibility for identifying their training and development on an on-going basis.
  6. Make positive efforts to promote personal safety and that of others by taking reasonable care at work, by carrying out the requirements of the law or following recognized codes of practice provided or advised by management to ensure safe working practices.
  7. Undertake any other reasonable duties as requested by your line manager/director on a permanent or temporary basis
  8. Requirement Skills
  9. SAP
  10. SCM
Requirement Skills:
  1. Four year degree in  Information,  Computer Sciences or equivalent
  2. In-depth knowledge of web product delivery, architecture, software and middle ware applications, electronic product delivery systems, computers, network operating systems, network architecture/infrastructure
  3. Strong communication skills; both verbal and written with ability to communicate technical information in a clear and concise manner
  4. High degree of listening and comprehension of the issues and requirements presented by customers.
  5. Experience working with large commercial databases
  6. Fluent and proficient in English with experience working with US industry professionals
  7. Background in a fast-paced, rapidly evolving technical environment
  8. Must be able to work as part of a global team of technical professionals while directed by US-based management
  9. Positive service attitude with ability to understand and empathize with customer concerns/issues
  10. Ability to manage multiple priorities from numerous sources
  11. Apply discretion resulting in appropriate/desired resolutions.
  12. Ability to analyze issues and determine root cause and identifying appropriate solutions. High degree of problem solving.
  13. Adv Technical degree or related technical certifications.
  14. Demonstrated customer and/or technical support experience
  15. Bachelors degree or equivalent required.
Round of interviews :
1) HR round
2) Written test
3) Manager Round

Mandatory Documents To Carry:
  1. 1 Hard copy of your updated resume.
  2. 1 Recent passport size photograph.
  3. 1 Pen.
  4. Candidates must carry their Identity cards.
Walk-in Date: 27th March 2017
Walk-in Time:04:00 PM

Venue:
Thomson Reuters, 5th Floor,
Divyasree Solitaire, Plot No 14 & 15,
Software Units Layout,
Survey No. 64 (Part),
Hyderabad.
Landmarks: On the way to In Orbit Mall.

Contact Information:
Contact Person:Vijay Prakash ( HR )